Listen Now: Walmart Kiosks
Walmart is improving its system to pick up online orders and customers are buying into the changes.
In its first run through of in store kiosks where people could pick up online orders, customers said the process took too long and the kiosks were hard to find. So the retail giant reworked things and are testing out the new machine at 20 stores with more than a hundred rolling out over the next couple months.
So far reaction has been favorable with customers who took it for a test run saying they were in and out of the store in less than a minute. Here’s how it works. First you order the items you want online and select in-store pickup. Then head to your nearest store and find a kiosk. And at 16 feet tall and eight feet wide they’re pretty hard to miss. The kiosk scans your bar code and within a few seconds a secret compartment opens revealing your package.
The company is now testing larger machines with refrigerators for grocery orders. Online shopping is killing retailers; so if you can’t beat them join them.
CBS News Radio national business journalist Brian Banmiller has spent more than 40 years in the news industry, covering business, politics and the economy on television, radio and in print. Currently, his “Banmiller on Business” reports are delivered to an audience of millions nationwide.