Listen Now: Want To Motivate Employees? Stop Giving Them Feedback
Everyone wants feedback but it turns out there’s something even better.
Yearly reviews, evaluations, customer service surveys; feedback comes in multiple forms. And while people ask for it, demand it, even crave it, feedback is the last thing we should be handing out.
Researchers say feedback provides a way to fix what might not be working but it’s based on fear. They say fear is good when you want to survive but not if you want to thrive. The idea of feedback is that people want attention, and they won’t grow if you don’t give it to them.
But that attention should not come in the form of feedback. Instead you need to pay close attention. When someone does something well, find out how they did it, and then build on that.
Uncover patterns in someone’s performance to figure out how their thinking process works and compliment that. Telling someone they did a good job will deliver a warm fuzzy feeling. But telling someone they did a good job because of these specific things will help it happen again.
So start paying attention.
CBS News Radio national business journalist Brian Banmiller has spent more than 40 years in the news industry, covering business, politics and the economy on television, radio and in print. Currently, his “Banmiller on Business” reports are delivered to an audience of millions nationwide.
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