Listen Now: The “Five Minutes To Friendship” Trick You Need To Know
When given a choice, people will choose to do business with those they like. Unfortunately, most companies don’t teach you how to make friends, so business insider turned to some relationship experts for a few tips. Their advice? It all comes down to one thing: listening.
Start by listening to their needs, concerns and questions. Validate what they say with interest and a relationship will grow. You don’t have to agree with what they’re saying but be respectful; most people just want a chance to share what they’re feeling.
When an employer takes a few minutes to sit with an unhappy employee, that person will feel cared about. If a customer service rep starts a conversation apologizing for any mistakes the conversation will go better. Experts say making a conscious effort in the first few minutes of a conversation is the fastest way to get the other person to like you.
And remember, you never get a second chance to make a first impression.
CBS News Radio national business journalist Brian Banmiller has spent more than 40 years in the news industry, covering business, politics and the economy on television, radio and in print. Currently, his “Banmiller on Business” reports are delivered to an audience of millions nationwide.
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Brian's diverse experience and unique perspectives combine with his pleasant and personal manner to engage audiences on many levels. From his days as an Air Force squadron commander to his long career as a business journalist, commentator and public speaker, Brian's approach to speaking and presentation is thought-provoking, inspirational and creative.
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