Listen Now: Costco Hacks: Employee Insider Tips To Get More From Your Visit
Costco has been named one of the best places to work, but employees say there is still room for improvement… from customers.
Business Insider talked to more than two dozen Costco employees about what they would tell customers if given the chance. For example. have your membership card ready at the door instead of holding things up. And even though free samples are everywhere don’t throw your paper cups or napkins on the floor.
Lose your sense of entitlement. Costco employees don’t care if you’re an executive member because they are too. They also don’t care if you threaten to take your business elsewhere because the store is full of customers.
Educate yourself before you shop. Know you can’t loan your card to a friend or join with family members.
And check the expiration date on your coupons; arguing with employees is not going to make them valid again.
Above all, Costco employees say be nice and be patient. A lot of people shop at Costco and a bad attitude will not get you out any faster. It might actually slow you down.
CBS News Radio national business journalist Brian Banmiller has spent more than 40 years in the news industry, covering business, politics and the economy on television, radio and in print. Currently, his “Banmiller on Business” reports are delivered to an audience of millions nationwide.
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