Want to have a business that lasts, love what you do, and the people that keep you up and running. Frankie Magro, is the general manager of Barbosa Excursions in Malta. A business he started in the 1970’s when there were about two companies offering boat trips around the islands. Now there are about a dozen. Business was very good this year in spite of our competition but our motto is we compete in service but not in price so people appreciate it when you give them good service.” Magro says it’s important to be nice to your customers and honor your word. He says in the end it’s not the money that makes his job worthwhile. Every time the trip is different it’s the people who make it different for me it’s not the water or the lagoon or the caves I’ve been doing it 50 years but the people, you are unique so you make my trip unusual. So for me it’s the people who make the trip.” And putting the people first, means Magro gets to sail away with the competition.
About Brian
CBS News Radio national business journalist Brian Banmiller has spent more than 40 years in the news industry, covering business, politics and the economy on television, radio and in print. Currently, his “Banmiller on Business” reports are delivered to an audience of millions nationwide.
