A Happy Customer

They say the customer is alwasy right. But be realistic. If that bad restaurant experience leaves a sour taste in your mouth take a closer look at who's really to blame.

At the recent Pebble Beach and Food and Wine event sponsored by American Express Publishing I talked to chef Gary Danko about what keeps folks crowded around his tables. Danko's San Francisco based restaurant just celebrated its 10th anniversary. A celebration Danko attributes to hard work and loyal customers. Danko says the guests pay his bills and over his 40 years in the business he has learned how to keep the money rolling in.

"We do anything that we possibly can to make them more comfortable, to accomodate their needs at the restaurant. What they like to eat, what they like to drink, particularly how they're welcomed when they come in the front door. I think when people are welcome in your home they want to come back."

But its not just up to the restaurant to give you a fine dining experience. To see what surprising tips Danko has to offer diners click on the video link. Sometimes service with a smile works both ways.